Complaint / review / scam report
DELL
Dvd drive problem

Hello sir,

i had purchased a dell laptop on 20-11-09.from the date of my purchase i was having my DVD drive problem.which i had recognised few months after because i dnt have much work with DVDs.then i complained that to the dell technician and was solved by replacing the drive.then i enjoyed the normal performance with that new drive just for a few months.and again i started to face the problem that even though i place a disc it will not recognize it and some times i face problem with the hard ware in ejecting the drive.today 22-4-2011 im facing a problem that the placed in DVD was not ejected and not detected.when i called to dell they are saying that i am out of warranty and i should purchase the drive.

sir i am facing the problem since the beginning onwards, so how rational to it saying that im out of warranty because i had asked them to replace again the new drive because of its perfomance was not normal.but every time they assist some way through phone and solve my problem some how for that instant.

so i feel that i am eligible to have a new drive replacement since i am facing the problem from beginning.

please help me.it costed me 50, 000 rs to buy it.now they are asking me to purchase the drive with 5000 rs. its not the problem with the money here how rational it is for such a big companny to deliver a problamatic laptop and asking about warranty when questioned for the problem which was found after warranty....................please help me.
Author: vuppalamaruthinandan


Offender: DELL

Country: India   State: Andhra Pradesh   City: Krishna

Category: Computers & Services

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