» Computers & Services » Review / complaint: DELL - Poor service and parts | News #192554

Poor service and parts

Dear sir, I am Soman Biswas and I have a dell studio 1745 laptop with service tag number 4TW1RK1, purchased from Ohio, USA. As the warrenty in india was not valid I took a extended warrenty valid till 12 May. I had a screen blackout problem in 7 May and so I submitted my laptop to a dell service centre at Shop 5, Kuber complex, Andheri, Mumbai under warranty service. The laptop was given to me with a replaced motherboard and DVD drive as per dell. Although the screen problem was made alright but as I played music on my laptop at my home the speaker sound quality was found to be poor and so I took my laptop back to the service centre. There they refuced to carryout any free repair as my warranty period was over, but atlast accepted my laptop as I got an approval from dell tech support for a free service as the problem arised after the repair. Since then my laptop is with the service centre and as per them the speakers were replaced but the replaced speakers too got damaged because of a circuit problem in motherboard. Which clearly indicates that the motherboard supplied to me was faulty from begining and because of that my laptop's speakers got damaged. Inspite of this dell is not providing me services and insisting me to pay for the repair. I am very much dissapointed with dell's poor response and so I have reached you for help.please do the needful by protecting my rights. Thanking you

Yours Soman Biswas

Company: DELL

Country: India

Category: Computers & Services


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