I purchased a laptop from one of the dell authorised dealer in Ernakulam kochi. After two months of purchase it started giving some major problem. i lodged a complain to their call centre as the authorised Dealer washed his hands and advised to directly deal with Dell. after lodging complain dell engineer came and replaced hard drive. But the problem did not go. Then dell service engineer said waiting for other parts. After one week some spares are came in my home and replace mother board. But did not solve my laptop problem. Then Dell service engineer said this parts did not match your system. So we will replace other parts. This type of repairing dell service engineer took 5 times - 6 time and damaged screw and other parts. Then I contacted Dell centre thru call centre and requested for replacement of laptop as the unit supplied was defective. They advised on telephone with mail that unit will be delivered and faulty system pick up within 6-7 working days. But they didn't give any status even after two weeks. Again I contacted their call centre. every time to call there they will transfer call to 4-5 persons and you have to explain everything to all of them. Finally nothing will happen. I have been talking to them almost every alternate day, but every time sme new person will come and assUre that replacement will be done within 2 or 3 days. They will never reply to our mail only talk on telephone. even they will not connect to their top people. Surprisingly they don not answer by mail and I have doughty that Dell have any internal system to handle customer comp[lain by top people. it is always left to the call centre junior persons who do not reply anything else than assuring you. Really I do not know how to get back my replacement. My system has been totally dead from fast 2-3 months. System is very needful for my daily life and i am suffering from 2-3 months.my system complete coverage (NBD CC) warranty valued from 18-04 to 18-04. Please note that my case nos.845385018, after Ur customer care gave case no.is 846506586. My warranty order acknowledgement customer no 791243110 and Quote no 25613859. My service tag is BXC 28 BS.My mail id is [email protected].
Please suggest solving my problem immediately
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