Hi,
This complaint is with regards to the order mentioned below:
Order ID: OD11012160797
Item: Belkin F8N575qeC02 For 10.2 Inch Netbook Laptop
I placed the oder on 12th Oct and got the intimation that the product will be delivered in 4 business days. but a week passed and no info from Flipkart so I sent an email to flipkart enquiring about the order. I got a response that the product was out of stock so the delay but nobody bothered to inform me about the delay. Anyway they shipped the product to me after a week of placing the order and was recieved 10 days behind the original delivery date. I got the delivery and was happy but to my surprise the bag as mentioned on the website is for 10.2 inch netbook and my 10.1 inch netbook does not fit in there.
So I contacted Flipkart again and they asked me to take a picture showing the netbook does not fit in and send to them. I did the same and again 4 days passed by and no info from Flipkart, Hence I called back again and sent an email.
I got an email back after 2 days asking for the photos again as they dont seem to open the pictures (Technically Challenged Staff).
Hence I sent the email again and got a call from an executive after 2 more days stating that the reverse pick up will be done in the next 48 to 72 hours between 14:00 hours to 18:00 hours But do not give me proper info on which day the reverse pick up will be done. So for 3 days I had to wait for the Flipkart executive to show up but no one showed up. Hence I send another email (I dont have any better work to do) and continous calls to Flipkart and again got info that the reverse pick up will be done in the next 72 hours and max by 18:00 hours on 16th Nov. As I write this compaint it is 18:30 Hrs on 16th Nov and no info from Flipkart. Anyway I have sent an email again to them and I will wait for another promise from their side which I am sure they are incompetent to fulfill.
Now I feel that Flipkart is not interested to take their product back and are happy to digest my money by making me go around and making false promises.
I will never reccomend flipkart to any of my colleagues, friends or even to enemies.
they have given me horrible time and they continue to do so.
Is there someone who can take note of my frustration and do something to have Flipkart take back their product and give my money back.
Regards,
Manoj and Chaithra Dalal
919886994381
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