Worst Customer service response
I am lodging a complaint with HCL customer care for my HCL Laptop. The CS executive had instructed me to take the laptop to the Chinchwad Laptop Centre - House of Laptops. Actually, the issue regarding the CD/DVD reading sarted from the 3rd day of purhcase date, since, at that time the issue was ignored. Now, my laptop is 1.4 years old and the issue has raised upto the fluctuation of Monitor & Body also has got damaged while serivicing in the Chinhcwad Centre.
As, i told them to send it to the Auhthorised HCL Service Station but they refused for the same and they purposely sent it the Vanaworie Centre which i was not at all intimated, at that time The service center has quoted an amount of Rs.5800 /- Service Charges of Rs. 750 /- which is not at all accepted. At that time i was ready to pay for the same but he refused for returning the parts which was repairable and also he was not ready for giving the bill.
And the main thing which i should like to discuss with you'all is that eveytime whenever i lodge the complaint i am handed to a different guy. Since, i'm an Consultant, i'm not able to present the presentation to my Customer's, i'm having a gr8 loss,
Who is responsible for it???
Uptil now i was in a huge faith that HCL is blind-faith, (as there are many products which i have in bough with) but now my statement is false, think so... I was ready for paying the full receipt. The CS Executive had cheated to me by giving me a different inventory receipt which is really a bad thing.
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