» Computers & Services » Review / complaint: HCL LAPTOP - Unable to get the service and response | News #251254

Unable to get the service and response

I have purchased a HCL laptop from nehru place S.S.D.N Infosolutions and also got the Mcafee with the subscription for 3 years

from past 4 days i am trying to install mcaffe but it is not getting activated, i have tried requesting a lot with the manger Mr Ravi from S.S.D.N Infosolutions for providing the assistance for the software they are not ready to help me out anything finally after a long conversation they give the number for HCL support (number 18601800425) and ask us to speak to them, when i tried calling HCL they took remote of the laptop and worked for a long time and unable to activate Mcafee they just told me that they will install a Dump in the laptop for mcaffe then it will be working fine. I had spoke to Mr Ravi from SSDN Infosolutions and try to get the things resolved but he told me that he will install the mcaffe, then i got a call from HCL Mr Deepak who took the remote and asking me to wait he also worked for a long time and unable to resolve the Mcafee issue. I told him that Mr Ravi will help me out in giving the Mcafee cd then Mr deepak refused me to go to the dealer and also told me if i will go get the mcaffe installed My laptop will be out of the Support boundaries of HCL .Mr deepak asked me to send the snapshot of error code on [email protected] & [email protected] and ask me to wait for two weeks i told him that i need to speak to the supervisor they simply refused and told me cannot transfer the call. Now the HCL people are not even behaving well or unable to give me a solution for Mcafee installtion.

Please help me out with the solution as i am really frustated with the misbehave and irresponsive nature of HCL Staff

Saurabh Mongia



Country: India   State: Delhi   City: West Delhi

Category: Computers & Services


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