I bought a [HP v3424au] laptop 2 years back at 35, 000 rs.just recently laptop display crashed. so I went for a hp care for inspection.they told me that it is motherboard problem, so I have to pay 10, 000 rs for new motherboard[my laptop is out of warrnaty period].
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=> Then I have a detailed conversation with HP customer care [no 30306363]..they told me some shocking facts..
1.HP executive told me that there is motherboard quality issue in some batches of HP laptops..they got many motherboard failures reports of the same type. HP ppl admitted that there is serious motherboard quality issue in some of the batches of laptops.
2.now they r asking me to pay 10, 000 rs more for new motherboard ..that too they will only give 90 days warranty.
wow. first provide faulty motherboard than ask me to pay 10, 000 more..
3.look what bizarre thing..HP has supplied me defective motherboard laptop[ HP also admitting it].
and asking me to pay 10, 000 for new one[ saying that ur laptop is out of warranty]..
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=> Guyz with HP laptop advised to go for the motherboard inspection as early as possible..and replace them within the warranty period..
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