I bought hp compaq presario laptop on NOv 1 from CROMA electronics, Above STAR bazaar, Koramangala Bnagalore.. Since I was held up with my work I did not use use it until Jan 7.When I switched on laptop it did not boot up and even if it boots it was getting hanged. So I immediately next day when I went to HP service station they said there is some issue and they need to find what it is. After 2 dyas when I call them they tell wrong mother board of laptop was placed and it has to be replaced.other than that no issue. As I am not aware of the laptop I said you can go ahead. After 15 -17 days when I call they said since it required lot of approval it took so long to replace it and it is now ready to take home. When I went there to collect my laptop, they say there is some issue with processor and it has to be replaced and they have registered as another case and I cannot take it home. They did not even inform me on this earlier. Finally I got my laptop home delivered on 2/2. I was happy to collect it. When opened it I see that most of the devices like blutooth, camera and nothing is working. What I understood id I have put 34000 to buy scrap product. Please help me at earliest to get my laptop replaced.
Laptop details: CQ 42 - XC655PA
Serial No: CNF0218F2N.
Whom should I ask to replace. it. When I go to dealer they say it is not their issue. HP Service says it is not their issue and we cannot trust any of the electronics devices. You are the unlucky person to get that worst laptop.
Should I think that CROMA sells scrap product of the hp itself makes scrap.
Please help me.
Regards,
Aravinda
7795466938.
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