We are regular user of HP Products from last 20 years. We had purchased a HP LJ 1020 Plus Printer
from your Dealer M/s Sogo Computers Pvt. Ltd., Bangalore -25 Phone No. 22276829, 22273981 on
13/7 and the printer worked for about 10 days and suddenly stopped working - when we
gave a print, paper was coming out without printing. We had given a complaint to the said Dealer and in turn they sent a person who said that the sensor broke. Now our Dealer says that it is not possible to rectify or replacement of the part is also not possible even though the printer is new, under warranty and also used for only 10 days. We have used the said printer very carefully and only trained person had operated the printer. From several years we are using the HP printers and using the printer is not new to us. We had got the defective printer from HP and it has to be replaced by HP for esteemed customer like us. The Printer Serial Number is CNCFT 11195.
Your immediate action on this issue is highly appreciated.
Regards,
P GOPALAKRISHNA BHAT
MANAGER - HR
PEENYA INDUSTRIAL GASES PVT.LTD.,
NO. 313, 8TH CROSS, IV PHASE,
PEENYA INDUSTRIAL AREA,
BANGALORE - 5 60 058
Mobile No. 9686196643
email: [email protected]
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