Dear Sir/Mam,
I have purchased p1007 (VNF7514551) on dated 27/09/08. i have register hp warrant pack program - www.hp.com/in/warrantypack for 1 year extended warranty through eCoupon Number on 24/10.
it was confirm by hp through [email][email protected][/email] dated 24/10.
When problem happen in my printer i call customer care (18004257737), they informed me that your pack in not activated please send a mail to [email][email protected][/email] alone with details on dated 12.04.2010. i sent at [email][email protected][/email]. after two day i didn't get any response form hp. thus i called again then customer care said that please send a reminder for the same and wait for (24 to 48 hrs.), I sent dated 14.04.10.
After two days same i didn't get any response for the hp, I again call at customer care (same no.) the person was said please send your details to mail ID- [email][email protected][/email] and wait for (24 to 48 Hrs), I sent at dated 16.04.10.
After two days on 20.04.10 when call at customer care the person was said me you are going wrong way please send a copy of invoice and offer latter (which was sent by [email][email protected][/email]) to email Id- consumersupport.india.com and Fax to 03344073412.
when i try to send fax on given number it was Fax sending failed.
try to sent mail on consumersupport.india.com mail was failed.
called again after long discussion call transfer to head of the caller
she said my you send you all details to [email][email protected][/email] and consumersupport.india.com.
when i said i have did it. she said that i did not not find any mail from your side. may be you are not able to send or sent mail and fax.
and provide my the service tik no-8037852574[/B]
Now what i do.
Kindly solve my problem asap.
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