1. I had purchased HP Pav DV 2700 on 4 March from Singapore with additional 2 yr -Care pack purchased on 16 May.
2. The laptop was giving the following trouble :
a. heating
b. low battery back up, sudden discharge of battery (random)
3. The machine was given to RT Outsourcing, Kirti Nagar New Delhi on 18 Feb
4. RT Outsourcing returned the machine back on 25 Feb; with the following outcome-
a. Heat Sink was replaced.
b. Battery was reported OK . However despite repeated request NO SUPPORTING TEST/JUSTIFICATION on sudden dischage problem (which is random in nature) provided.
5.Mr Solanki of RT Outsouring Kirti Nagar while delivering the laptop on 25 Feb assured that he will get back on the battery issue by 26 Feb; BUT unfortunately no communication received till date. It appears that obviously the service centre was waiting for the warranty to expire, so that it can then suggest the custome to buy a battery pack from them.
6.Repeated complaints were also lodged at HP Customer Service, conference calls were also made between VICTIM (me), RT Outsourcing and HP Customer Care (Himanshu). But very indifferent attitude was shown by RT Outsourcing.
7. I wonder if BATTERY is more precious than customer satisfaction. No effort was made by concerned service centre to address the grievances/doubts.
8.It was also requested by the VICTIM to RT Outsourcing the matter may be referred to HP but all in vain as RT Outsourcing turned Deaf.
9. Verbal Communications with Dheerandra (Engineer) RT Outsourcing mentioned that the battery could have been replaced provided the Warranty was not about to expire. Also despite giving RT the photocopy of bill, RT outsourcing was not sure about its warranty (first year or extended).
The matter was also discussed with Mr Taranjeet. It was told by Customer Care that he is coordinating the service for Delhi Region, but all in vain. As despite his promise also no justification was provided for poor battery and sudden discharge issue.
10. The customer felt harrased by the confused or harrasing attitude of the service centre which will DEFINITELY DIMINISH THE BRAND IMAGE OF HP. The work suffered for more than a week whilst the laptop was with service centre and on a few occassions due to poor battery and sudden discharge whilst using office applications.
11. Service used to be the credibility whilst purchasing it, which now it appears to have diminished due to poor performance of service centre.
12. I request HP to take appropriate measures AT EARLIEST to protect the interest of customers and guard them from the motivated interests of it contractual service centres.
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