Highly Dissatisfactory Service and I dint even get my laptop. It’s been almost 1 month.
Complain against the Nano Hub - Viman Nagar, Pune-411014
My issue is in regards with the laptop that I have given for the servicing in Nano Hub on 20 july.
1. When I gave the Laptop to the person of Nano Hub, he analyzed the laptop and told that he would give me laptop within 4 days. He told me that 2000 rupees would be charged for the problem.
Servicing Charge-rs. 1200 and inverter of Screen = rs.800.
2. He did not me give me any quotation for the servicing.
3. When I visited there after 2 days, he repaired the hinges one of the part of laptop but did`nt give any confirmation about the cost. He told me to collect the laptop after two days.
4. When I called him about the Laptop after 4 days, he told me there is another problem and 6000 would be the cost.
5. We discussed about exchanging the laptop (giving my laptop and taking some other second hand laptop in turn). He agreed to the option at that time, however started ignoring me by giving me one or other excuse continually for 4-5 days which in turn forced me toselect the option of paying him rs 6000 to repair the laptop.
6. Then He told me to collect the laptop after 4 days. When I called after 4 days ..he made some other excuse and told me wait for 2 more days. I waited for 2 days also.
7. Again I went and told me to wait for another 2 days. I waited again.
8. After 2 days when I called, he ignored the call 4-5 times, then I called by some another no., and he picked the call and told me that after replacing some new parts, he was facing some problem and told me wait another 1 days.
9. I waited and again called him. He told me wait another 2 days. I got frustrated and told him I don’t to repair the laptop and return my laptop.
10. When I went for taking the laptop, and checked, the current state of laptop is worsened compared to the earlier stage. So I told him to give my laptop back to me in the condition tha I have given to him.
11. He asked me to wait for another 1 day. I agrees. When I called him after 1 day. He ignored my call many times and when he picked he made some excuses and told me to wait for another 2 days. I waited but after two days, there was same condition. So I asked him to return my laptop as it is.
12. He was supposed to give me laptop today. Even if I reminded him in the morning for my laptop. He told me to come at 1 o clock for laptop. When I went there the shop was close. I called him but again he was ignoring my call so I called his friend, he told me that my laptop was sent to Bangalore for repairing without my knowledge and told me to wait for 1 weeks. I was shocked to hear this thing.
He never called me about the status of my laptop.
He dint give me quotation about my laptop repairing cost.
When I called either he ignored my call or made some excuse about it.
When I told him that I would go to consumer court, he told me do whatever you want.
So What I Should I do in that condition
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