I am Jabir. TC., i bought dell studio laptop on this month dated 12/11, after that system was not working on 14/11. next day 15/11 i called the customer care and they transfered that call to technical department .that person tried to ready that laptop but it was not working, then they suggested me to replace the whole system . he told me that with in three days our person will call you they will assist you for further things. but i dint got any call again i contacted the customer care again they are repeating the same thi8ngs. then they transfered the call to more than 15 persons. finally one MR.Anubav talk to me he told that you got the all informations are wrong. so system replacement will take 24 days then he gave a reference number 2586909, after that today i called the customer care they are telling we dint know that all things if you want replace the system it will take more than 40 days . then i told them to connect the call to Mr. Anubav. the he was telling i dont know that all things i just forwarded your complaint to customer care u talk with them. he transfered the call but nobody is picking that call for a long time. again i contacted the persons from dell he told me that you will got the system replacement in ten days. but after ten days they are telling we dont about your system, i think they are cheating the customer by sending damaged items.then finally they are telling that on 16th December if you want the system replacement it will take more than 45 working days. i paid 2000 rupees extra for 1 year complete cover damge protection. i just used that system only two days. Totally i cheated by dell . anybody can help me on this case please call me to my number 9633633111.
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