Dear Customer Support Incharge,
Right now i am using lenovo think pad laptop. The same is under warranty and i had a battery (FRU:42T4763) back-up problem, for that i have lodged a complaint (P47408C) and the Lenovo Service Centre (Vijayawada, Andhra. Pradesh, India) has kept my laptop under observation and disclosed a written report that the battery is in worse condition and the battery back-up stands not more than half an hour.
Today they have called saying that Lenovo has rejected the request of battery change which is under warranty saying that "Screen-shot shows battery in good condition".
As a well educated professional you just think, would you believe on a human saying (tested and certified by your service centre) or believe in system's screen shot.
Ultimately the sufferer is the lenovo client, the person who is talking over the phone may not know the pain and i personally feel that Lenovo has failed to keep up its promise based on a false screen shot shown by the system.
I would request to resolve the matter soon otherwise i will claim damages for the breach of trust.
Thanks & Regards,
Narendra Kumar
Cell : 07396707478.
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