I, vikram kumar student of garden city college persuing bbm 3rd year bought my lenovo y510 laptop on 29 july from sigma infotech, #628/2, 11th cross, 1st stage indira nagar, bangalore, with invoice number 356.one month after the purchase the touchpad of my laptop stopped working. As i was busy withj my college work i cud'nt vist the customer care soon bt on11.08.09.i visited the lenovo service centre as my laptop was under warranty.they took almost 2months to resolved the issue and handed over by replacing top case of my topcase on 17.08.09 {reciept no.-1381} . apprroximately..two weeks later again touchpad once again stopped working and my top cover of laptop that is screen became very loose as a result of which i cudnt use my laptop without any support from back. As warranty period also ended during that, so, i contacted the customer care for the next procedure to be followed they instead of guiding me always insisted me to pay sum of rupees 5000 to extend my warranty period. As it was manufacturing defect i denied to pay the said amount. I suffered irrepaireable number of loss as many of my project works were delayed that fetched me very less mark in my practicals. I was unaware of the working of consumer forum which i got to know recently.therfore i have come before this Hon'ble consumer Forum for my right as i bought my laptop with lots of difficulties and i took my laptop in installment basis.
WHEREFORE, it is humbly prayed before the learned judges to
(i) Direct the said company to either replace my laptop or,
compensate for the inconvenience and loss caused i.e mental and physical harrasement caused
(ii) to pass any such order in light of justice and equity.
VIKRAM KUMAR
(917204277179, 919379184087)
Bismilla manzil, 2nd main road
sattar layout, lakasandra
bangalore-560030
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