This is Ravi Shankar Jha, a 6th semester student at Dr. RML national Law University, lucknow.
I purchased my laptop on 7th february with a limited warranty of one year. At that time lenovo was offering one year of extended warranty for Rs.999. I sent them a demand draft of of the same amount asking for the extension of warranty. They sent me some documents and follow certain procedures which I did. I was then confirmed that my warranty has been extended till 2011 on phone. But their department called me few times for getting my warranty extended and every time I enquired with their office as to why I m getting such call as my warranty already extends to 2011. They asked me to ignore such calls and ensured me every time that it extends to 2011. Now that I am having problems with its charger and the battery they are telling me that your extension of warranty is not showing in our records and giving me wrong numbers to talk to which are invalid.
I plead that my warranty be extended to 2011 and other suitable compensation be granted as the entire process has caused me extreme mental agony and harrassment.
My e-mail Id is [email protected]
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