Hello
this is amit kumar & i am submitting the complaint againsts Lenovo laptops - idea pad model. the company's attitude towards the warranty service support is almost negligent. they just advise to refer the matter to some other section of their company where no one replies or try to resolve the Problem, as i have made a call to customer care & written a mail (as posted below) to their directed email ID. But service centers are not ready to repair/ replace the inferior parts & no one is even replying against the mail.
once the customer has paid the cost, the customer has to suffer & company is enjoying.
Subject: onsite service support
From: "Amit Gupta" Tue, 24 Apr '12 5:50p
To: "[email protected]"
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hello
this is amit kumar
i had purchased a your co. laptop as per details furnished below-
Model: Ideapad Z570
Sr No. : 1S5930431WB02616394
Date of purchase : 02.11.11
I have lodged a complaint (case ID- 4270489845) regarding self-loosening & finally self-dismantling of the keys, which was attended by service engineer of Noida service center appreciably on 21/04 ie withing 24 hours. But the service center has denied to replace the same in warranty period at company's cost, citing it as a common problem in these models, where re-fixing job of keys doesn't get success.
Morever the self loosening of some other keys is also visible now. so please get it repaired / replaced at company cost (being in warranty period) with atleast enough good quality keys/keyboard so as to remove the root cause of this problem.
The snapshot of keyboard is also attached for ready reference.
As a customer feedback, It is also suggested to replace such sub-standard keyboard in all such models, so that the customer, like us, may have not to bear inconvenience on account of this & their belief in quality of LENOVO is maintained.
thank you
Regards,
amit kumar
[email protected]
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