I ordered micromax usb modem model no mmx352 from online shopping site www.infibeam.com but in the first place they shipped an wrong product (locked version of the modem). after complaining they arrange a reverse pick up. Now they reshipped the same item (the particular item which was picked up from me) but this time the modem is dead.. it is not even detecting in windows.
Please refer to the below mail which i sent to them for detail.
Dear Sir/Madam,
I am very very disappointed and frustrated with your service. Today I have received the product (USB modem) which was reshipped to me after several phone call and email. But to my surprise, I found that you have resent the same USB modem (“Powered by Aircel Pocket Internet Super Pro 3G”) which was picked up from me originally after I complained about it as wrong product. And more over this time even the automatic installation, after plug it in to the USB port, did not start. From "My Computer" the modem memory is also not been detected, so the set up cannot be started manually by clicking the setup file. So it is now not useful for any SIM card even for Aircel also. In a word, You have shipped me a BRICKED USB MODEM!!
I don't understand a simple thing, is there any quality checking at your side before shipping any product. How come you just ship anything to me?
I am now regretting for shopping with you. In the first place you had shipped wrong product and now you have shipped the same thing again after making it a dead piece of junk!! If there is any issue or lack of understanding the problem, you could call me for the same.
This is not accepted at all.
I do not want to make any shopping with you further. You have given me a hard time. But it is enough. I want my money back for this product. Please do whatever is required to return my money back.
Regards
Sohaib Ahamed
******* FYR... Original Mail from me to you- Stating the problem *****************************************************
Sohaib Ahamed
Feb 24
to customerservice, sohaib.ahmed
Dear Sir/Madam,
This is regarding order id # 17389436 which I ordered on 20/02. I have received the product via overnight express.
I ordered for Micromax MMX 352 G USB Modem. But the product I received is the same MMX 352 G data card but it is locked (Branded with Aircel) version and can only be used with Aircel SIM card.
I am not able to use any other SIM card to connect to the internet as it shows invalid SIM.
I contacted the customer care of Micromax and they informed me that there are two types of MMX 352G card one is coming branded with specific SIM like in my case Aircel, which can be used only with the specific SIM, and other is generic one which can be used for any other SIM.
I am supposed to get the generic one so that I can connect to internet with any SIM. The image/description of the Data card shown in the Site also is the generic one and there is no hints that it is branded with Aircel. But the data card I received is “Powered by Aircel Pocket Internet Super Pro 3G”.
I, therefore, request you to kindly look into the matter and do the needful to replace the product.
Thank you in advance for your help.
Regards
Sohaib Ahamed
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