Airtel USB Internet Modem Data Card
Airtel USB Modem Data Card not working in Roaming

Hello,

I am residing in Noida and working with a software company in Noida.

I was required to attend some personal work in Lucknow and at the same time need to take care of my office work.

Hence I bought a USB Internet Modem Data Card from Airtel. The USB Modem is bought from Airtel store in Shoprix Mall, Sec-61, Noida. Before buying the USB Modem, I confirmed from the sales executive at Airtel outlet in Shoprix Mall, Sec-61, Noida, that this USB Modem will work in Lucknow as it is all India free roaming.

As soon as I arrived Lucknow, the USB Modem stopped working.

After calling number of times to customer care and technical assistence center - I was told that there is the problem in SIM which is used by the USB Data Card and it needs to be replaced. As the Card is bought from Noida the SIM can only be replaced at Noida and not in Lucknow.

I could not do my office work for the period of my stay in Lucknow.

But to my surprised as soon as I cam back to Noida - the USB Data Card started connecting to internet.

I request to let me know the exact reason why the USB Data Card did not worked in Lucknow. And need compensation for loss of my oofice work and mental trauma the I got by false promise of Airtel Sales Executives and technical support staff.