I ordered a wespro pc tablet 786 from Naaptol on 12th of july order number 2060452
I received the product on 16 th of july after paying Rs.6298 which include cost of the tablet 5999 & Rs.299 delivery charges.
After opening the packet I found that the tablet was stucking.
i have wifi network at my home but when i want to connet it through wifi it is been disconeted.
Immediately I called the customer service no. 9223516148 I informed the incident & customer service representative told me they will come back to me in 48 hours and given me one complain number 857763, but no one called me back again after 48 hours i called them back then they say me to return the product to blue dart courier malakpet. which will be replaced immediately within 7 to 10 working days.
but i have seen many articles online regarding naaptol fraud then i place a article over hear after one day naaptol MD Dany called me and said me to return my faulty product to blue dart courier and he will return my cash in cheque in 7 working days.
I did the same I returned the my faulty product by Blue dart courier (AWB No.13243731163) dated 26th july. I got the confirmation for the same on 27th july from blue dart courier but till date naaptol nor returned my prodect nor any cheque.
when i called up there custumer care number They gave me the same response stating there was some problem from their side, it will be sorted out immediately within 24 working hours. There was no action from Naaptol again. I called once more & got same frustrating reply from the customer service representative. till date i have called 150 times but i get the same responce from naaptol care.
In the mean while I wrote to their CEO (1th August) whose e-mail address was mentioned on their website & also filled up feedback form on www.naaptol.com but I am still waiting for the reply till date. I called again on 5th August. The reply was irritating. Customer service gave the same story again. No senior or manager was available to talk to me as requested by me.
He can only process my complain. He promised me a acknowledgment in writing to my e-mail address. No senior or manager was available to talk to me as requested by me again and again.
I felt that I am cheated & duped. I believe Naaptol is in business of looting & harassing innocent people. Their feedback form & CEO e-mail address on www.naaptol.com are fake because they are non-responsive, it’s only for the show purpose.
I don’t know how a illegal company like this is allowed to do business in India. There are many complaints pending against Naaptol.
Now I am fed-up & going through mental trauma.
ButI will fight for my hard earned money. Please advise & do the justice.
Hoping a speedy action from consumer court.
I am available 24* 7 for any kind of cooperation.
Mailing address of Naaptol: Unit 216, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai – 400710.
thanking you
Abdullah khan
9700090544
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