Hi,
This is regarding my laptop, my first purchase of an Acer product & your customer service.
I had purchased my laptop in the month of Oct from your authorized seller in Sec 20 C Chandigarh.
And in the month of Nov itself it started giving problems to me.
First, its keyboard started giving problems, letter C stopped working in it and then started working and letter M stopped working & now both are working
Secondly battery stopped charging in Dec itself, I handed over the laptop for repair at your Auth. Service center in Chandigarh (Teg Computers) & since then I am getting dates about getting my lappy back.
I submitted my laptop on 4th of jan and till date I am just getting dates and no service, firstly I was told that its battery is faulty and we need to replace the same I waited for a week for battery to arrive and then I was told to take my lappy back as it was done.
I went to your service center after numerous calls inspected my laptop and got the same problem again (battery was not charging), then i was told to visit next day again, I called up next day, then your engineers found problem in motherboard and I was given 19 of jan to collect my laptop as it will be repaired & I am pretty sure when battery took a week to arrive, my motherboard is definitely gonna take a month now.
Anyways it is, I don’t want the same faulty machine back, my whole work depends on the laptop and I am suffering from last 15 days, and I can’t wait any longer and not interested in taking back a repaired machine which started giving problems in very first 2 months of its purchase, lying in the service center junk unattended, and I am not sure how long it will last in coming years.
I had been given Total coverage policy and was told I will get my lappy replacement even in case of extreme physical damage, hence you are requested to replace my device and provide me with a newer one. Before that I need to take back up of my machine & you can let me know when I can visit your service center for the same. I will back up my device there and then.
I had a word with your CCE also in the same regard on 18-Jan @ 1000 AM
Waiting for your reply and device replacement
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