I have a acer aspire laptop and it's hard disk has crashed.
Because it is in warranty, I registered a complaint with customer care. Complaint Number - 121511-840
It's been 20 days, No engineer visited to replace it. However I received one call where an engineer confirmed he would come in 2 days to replace it.
Now the case has been closed without resolving it.
When I call the customer care they simply act ruthless and hang up stating "We will not replace your hard disk even if you are in warranty" I made 6 calls but same replies.
Acer has accepted a scam where they openly state that they will not abide by the warranty terms and conditions.
I highly recommend all consumers not to buy any acer product. They will rip you off. Because they are openly accepting the scam and laughing it off, it is a high possibility they are in an under table set up with government and paying bribes to continue do it without fear.
This corporate mumbo - jumbo is set up to exploit consumers and rip them off and don't be surprised if Hritik roshan is an active part of scam too. This game is huge.
They may have put in lot of research on consumers cannot make it to media and nothing comes to lime light.
Acer people can get in touch with me after getting details from complaint number mentioned above. They'll know my phone number.
I'm not sure how big can I make it and spread awareness of the scam by acer but I will try. I hope I don't get life threatening calls.
Acer is a scam on national level and Indian Government apparently supports it. Stay away from this company.
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