I had purchased T-Pad Is701R from m/s Pantel Technologies Pvt Ltd, via online. My order no. PENT0047630 in name of Mr. Avinash T.Bhosale. I have received this T.pad on 08/06 by gati courier. When I open the box and started T-Pad, the seal was broken. And then when I started the T-Pad, after few minutes it wasn't working. Then I tried to approach the customer care number 18001037739, but this number is always busy. I am trying this number from last 10 days finally on 20/06 they attended the call. I discussed my matter with them. They lodged my complaint. My complaint no. is Pantmum/12/6/0029 and told me to contact their service center m/s Alpha Enterprise, Shop no. 135, 1st floor, Gokul Shopping Centre, Borivli (East), Mumbai-92. When I visited this place, surprisingly I found that the shop was shifted to another place 2 years ago and company didn't knew about it. Then I approached on telephone no. 9321798887 of Mr. Gautam, the service centre owner. He told me on phone to visit his new place which is located at Borivli East. When I visited this place and showed the T-Pad, they told me that it has a virus problem and told me to pay Rs.450/-. I refused to pay this money because my T-Pad is under warranty and I received this Pad 10 days back. But they refused to repair this Pad giving the reason that the seal is broken and told me to approach the company. I am trying the company's customer care no. but its always busy. I request you to please look into the matter urgently.
By: Mr. Avinash Bhosale
Mobile no. 9930597177/8097772122
Email ID: [email protected]
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