Hi,
myself pooja goel from london and made a mistake by buying a hp printer from infibeam. I found the customer service is so pathetic that promises are made always in the written emails but never delivered their promises. My order ID is 9544524 placed on 18th oct order delivered on 25th oct and complaint was confirmed on 19th nov. I bought the hp printer for my nephew as diwali gift but it was delivered faulty confirmed by hp support. I called customer service representative rajani chinial and she confirmed on 29th nov that order will be replaced asap but many calls made after that to customer service but no one came to collect the faulty printer and nobody is bother about customer grievness. Courier boy came once to collect but for my surprise that he din't knew what he is collecting the printer and said " ahhh its a printer, I need to bring my car ..today I am on bike". Your customer service is not bother to give any response though I have spended around 2000 inr for calls for a 3300 inr printer ..
initially I was asking for replacement but I want the full refund now ..I do not left with any other option instead going to consumer court now and ask for compensation along with full refund ..I will make sure that social media will help me to inform other buyer to refrain buying from infibeam in future ..I will make sure whatever I can do
I am writing to you because just wanted to make sure everyone knows the customer service provided by infibeam and how the customerservice feels that customer is helpless .. but wanna let you know that this is no more the same case and I will make sure that I will do every possible efforts to get the compensation for all the tension I have …. Hail to social media and consumer court now ..
thanks for all the harassment.
Pooja goel
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