Holding HSBC Gold cards- Not sending statement to the customers and charge for late payment / finance charges. Back office operation is worst.
1. Inquire about outstanding amount on 3rd December which was 171 .96 INR which was also wrong charge by Bank for late payment subsequently reverse on 8/12 so nothing was due on 4th December, 07.
2. Received email statement on 11/12 with the late payment charges and amount due on 31/12.
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