I, Priyanka Madhusudan purchased a NOKIA 3250 on 7th May from an authorized dealer at Bangalore-India. However I experienced some trouble with it and hence I approached the authorized service center called "Bright point India Pvt Ltd". They were unable to fix the handset and so after repeated pleas they agreed to replace the cell phone for me. The date of submission of the phone to the service center was 17 August. I was promised a replacement within two weeks but I did not receive the new handset.
I contacted the Nokia Help Line and they assured me that I will receive the handset on 25th September but I was disappointed. I have been given no updates about my phone what so ever. Each time I call they assure me that will give me a call back the next day. I have also registered a complaint at NOKIA's official website but got the same reply. (Please note that I have enclosed copies of the reply I got by Nokia when I filed a compliant at the website)
The complaint Id given to me by Nokia Help Line is: 2-1I0H4L and Mr. Krishna who is a CCO there is handling my case. I kindly request you to look in to the matter and verify the records for yourself.
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