I had purchased a new Nokia Handset Model No. 7610, on Ist November from Ambika Enterprises, SCO No 42, Sector 11, Panchkula, Haryana (India). After two days i noticed a dot in the display of the mobile, for which I went to the dealer. He asked me to go to Nokia Mobile Care Centre. I went there and showed them my the problem in the mobile. They asked me to leave the mobile with them and they said that its a display problem and they will change the display. I handed over the mobile to them. They gave me a job sheet bearing Number 115343506/061111/34 on date 11.11.2006. After i took over the phone from. On that day I didnt see any dot. Next day i again started facing the same problem. I went to them again, and showed the problem to them. Again they said that, its a display problem and they wil change it. They gave me another Job sheet bearing number 115343506/061122/28 dated 22.11.2006. Same they said that we will change the display and according to them they had replaced the display. Now when they changed it (as per their statement), i didnt see any dot for about half an hour, and wen i returned home, I again started seeing the same dot.
Now my question is as to what i should do? Its a sheer harrassment to the consumer. Whatever is the problem? I am suffering. My handset has been opened twice, and i think it is decreasing the life span of the Handset and i have been suffering in this regard. I dont want any service, but i want my handset changed. Such dealers, Nokia Care centers are bringing bad name to such a reputed company of Nokia.
Rashmi chauhan
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