I purchased Bajaj water Heater from Reliance Digital (vijayawada} on 14th July. Regarding the working of it I lodged a complaint at Reliance on 22nd Jan’11.After repeated reminders a technician by name Anand visited 15 days back and said that the coil has to be replaced and the same will be done with in two days. Meanwhile another 10days rolled., but things are at statuesque. I visited in person the customer care to enquire about the process and once again a false promise was given by your personnel that its just 2 more days.
On14thFeb.evening again I made a call, its the same promise that 2 more days. I again visited in person to customer care. After exchange of words with them.in harsh voice, the same Anand turned up the very next day, opened the system and took away the coil saying that it will be replaced in 2 more working days. I strongly feel your personnel are given enough training in giving answer as 2 more days for any issue that comes to them.
I really appreciate the courage of your RESCUE TEAM for making repeated false promises about the repair work and not showing even an iota of proactive approach and concern towards the problem of customer. Shame on Reliance. You might have been assured job security else it is not possible to display such stoic attitude. Its like raining on Buffalo. You are busy in reaching your sales targets rather than attending the customer issues. I need to tell that mouth talk would give better publicity than colourful full page adds.
The showroom is big in dimensions, but not in implementing standards for customer service. You act as if customer is God offering Namaskarams to them during the visit.
I feel guilty of buying from Reliance. If it had been from SONOVISION show room of Vijayawada the service would be much better. Better You train your people in the aspect of giving responsible answers. I hope some responsible person will read this issue and do the needful to me. IS THERE ANYBODY SO? A big question indeed. In another 4 days my complaint will be aged 30 days.
C.RAMARAO. MOBILE NO.9848207682 [email protected]
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