Very 3rd class services blackberry providing us... in their store pune (shivaji nagar) employees are totaly illitrate (angootha chaap)... they don, t know how to make relation with customer and how to deal with them... even they don, t know the spelling of MIC they wrote "MIKE PRBLM" in job sheet of my device... fckngbrry... i hav bought my phone 9810 (bold4) on 2 of nov and aftr 5-6 day on 8 nov device started prblm like&hang, mic not respondind, speakers nt wrkng, display light movng up-down like CRT screen... and all the prblms were not stable... smtimes it happens 4-5 times in day smtimes device works well... i hav informed all the time to customer care when i got prblm in device... they suggest me go to the nearest service center where you are... they, ll issue any certificate to you and you can exchange your device... aftrthn i went their... i full-fill all the formalities... then their employee told me that we, ll keep your mobile here for 2 days and we, ll check it that prblms are existing or not... so my prblm is --as i mentioned tht prblms are not stable... smtimes device work well... so how they'll caught prblm in during 2 days if device work well... and 2nd prblm is&--blacberry should provide any literate and smart representative at their service center who can understand tht why someone claim for prblm in their device when he or she bought it 8-10 days ago... what they think --.
and one more intersting thing&they said if we found prblm in device..we, ll issue certificate and you have to surrender your device from where you bought it and aftrthn they'll provide new one... i bought it from lucknow and now i am in pune and my exams are on my head
so how it is possible to go their and collect new device... and shopkeeper said that when you'll submit your device, then we, ll surrender it to blackberry, s office and after 1 week they, ll issue new one... then we can provide you...
this is the fastest service of blacberry in 21st century... my biggest fault that i have gone for blacberry mobile...
now a days if you bought any branded underwear from anywhere... and you found any fault like colur faintness... then you can change it from anywhere at their store if you have bill... this is called service... and that illitrate employee told me you have to go their to collect new device... you have no choice, we can, nt do anything... suppose if i go lucknow (1500km frm pune) to change my device, then the fair of 1 side of train is 1600 it means for both side i have to pay 3200Rs... after then i hav to wait their for 1 week for which i have to pay 1500 Rs daily for hotel except food... so i have to pay 10500Rs for hotel... so my total expense for exchange my phone is around 15000-17000... so my qestion to blacberry services that who, ll pay it... they should make little more pressure on their mind, when they make this type of 3rd class policies and rules for coustmers...
IMEI no- 357694041810457
contact num- 9975339220
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