Dear Sir,
I had purchased a Blackberry Bold 9000 mobile phone as on 9/12 from Spice Retail Ltd (invoice # 700318363).
Over the period of six months the phone display started diffusing and I submitted the appliance for under warranty repairs with blackberry authorised service centre (Redington India Ltd., Okhla industrial area, phase ii, New Delhi, India) as on July 19, 10 (against case id # BB 0023569; work order # DEL/BB 10/03591).
Now after one week the service centre persons are unable to advice the status or the expected delivery date. At the time of submission I requested to issue a stand by phone since I use this phone for business purpose & in absence it is being difficult for me to manage. It was being advised by the service person that I may send some one within next two to three days & a stand-by phone would be issued. I sent my office boy on July 26 to check the status & get the stand-by phone issued but nither they issued any standby nor they were able to advice any status or expected date of delivery.
Moreover when I tried to talk to the concedrn person on phone, he refused with insolence and my person returned with no results. I felt like I am requesting for any charity or I did an offence by choosing a Blackberry product. If a global company with such a high repute produces such quality and dog there customers with such stumpy after sales service then really this is a misfortune. You will agree that a customer service executive should behave in a polite manner rather than being arrogant and should understand that they are not providing any sort of charity service to the customers as we pay premium cost price for such branded products and expect quality product with fine after sales service.
I would appreciate if the concern person may look into the subject and I may get an appropriate response.
Thanks in anticipation for your prompt reply on the subject.
Warm regards,
Rahul Malik.
[email protected]
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