Blackberry
Eplacement of defect hand set

I bought a Black berry Torch 9800 on march 31st 2011. there was some complaint with regard to the display lighting and i handed over the entire set and the kit to REDINGTON at Vazhuthakadu wherein they have issued me A DOA Certificate which is the autherised approval by RIM for replacement of new hand set for the defective one. I have been trying for the past 2 weeks on phone and visiting in person for my hand set and the respected Madam sitting at REDINGTON, Vazhuthakkadu had been trying to teach me VERY VERY POLIETLY Clause 2 in Page 2 of the DOA certificate. Thanks Madam till date I have not yet received my hand set.

And friends can any one guide me the way to complaint directly to RIM regarding the above issue please.

Regards.

Sonay

tvm