I live in Mumbai. I've owned a blackberry curve for a little over a year now, and never really had any problems with the product. I championed it to my friends and acquaintances as an affordable high-end dependable device. Recently, my phone developed a software problem. A simple issue which could be easily set right with about 15-20 minutes of reprogramming.
I got hold of the redington service centre's office number through "just dial" and called to check if I could come in to get my phone repaired. There was just one number that they had and when I called, the phone rang repeatedly but no one answered. This was around 5-5.15 pm in the afternoon. I live in andheri and the centre is in Khar so I left for the service centre anyway.
I reached the service centre at 6 pm, and according to the security guard outside the centre shuts at 5.30. The office inside however was fully staffed still and there was still work in progress. I requested the guard to let me in as I did not know the timings prior to my visit, simply because I couldn't find out. Also I told him that I had tried calling them for the same reason but no one had answered the call. After virtually begging him to let me in, he relented.
At the reception, sat a lady. Her name as she told me, is Aarya. I asked her to help me out. When she told me that the time is beyond 5.30, I told her i live far away and just could not get anyone to answer the phone to help me with the timings. I tld her I'm busy with work and can't take time out often to come in and get my phone repaired.
She told me it was a 15 minute work, and that I would need my bill etc. to get it done for free. I told her to charge me as I didn't have a bill with me. Eventually after burying my pride, after almost begging her to help me out, she called out to one of the service engineers. In marathi, the man said to her "why are you getting me customers now" and she replied in colloquial marathi saying that I've been blabbering and irritating her. All this is happening right in front of me then. Then I lost my patience. I told her, I'm not deaf and there's basic human courtesy which has to be kept and respected. I took my phone and walked out.
Redington service centre in Khar is the only company service centre for BB to the best of my knowledge. Really, if there was any other centre i would go there without a second thought. It appears that Redington has a monopoly over servicing and their staff believe they can treat customers any which way they want as we have nowhere else to go.
This has been a very unpleasant experience for me and I will henceforth discourage anyone from buying blackberry phones solely because of how the staff at the service centre treat their customers- it just goes to show they don't care.
I still believe that the behaviour and attitude of the staff is not necessarily representative of the company's at all time. Thus I believe you will take some affirmative action on this matter and help me out.
Thank you.
Regards
0 comments