To,
the person concerned
dear sir/madam,
i, sheetal sood is a regular customer of blackberry mobile phones.earlier i used to be buying nokia but as of today i alongwith all my family members buy only blackberry.
in march i bought a bb'curve' but due to my bad luck someone stole the handset.so i immediately went to the market and bought absolutely the same handset as i was very much satisfied with the features.
however, in a couple of days i observed that the green button of the handset stopped functioning.i took the phone to the shopkeeper and he told me that i will have to send it to the service centre.as i reside in faridabad and the nearest centre is in okhla so it took me a few days to reach there.but when i went to the centre in the next few weeks, i realised that my centre button or the black button on the handset had also stopped to function.later i saw that now my phone was also not switching on and there was a time piece on the screen.
i was totally surprised on the defect of the phone as i completely trusted blackberry!
my miseries just did'nt end there.on submitting the phone in the service centre, the staff told me that i would loose all my saved data.in which i had all my business and other important contacts.uuufff! this a disgusting! i am going to go through so much of hassel in not only collecting the contacts again but also presume to loose on a lot of them.
i am therefore, through this mail requesting you to not only change and give me a new handset but also compensate me for all the nuisanse i will have to face in the future by providing me an upraded version of blackberry or providing me with an upgraded model from the one i already had.
i am genuinely hoping for a prompt and satisfactory response from your end.
my work order no is DEL/BB/10/09188.it is a white curve whose model no is 8520.
thanking you,
sheetal sood
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