01.12.2007
NOKIA AND RELIANCE CHAIRMAN
SUB:- PLEASE STOP SELLING THIS CHEAP PRODUCTS IT JUST RUINED RELIANCE NAME AND TRUST
Dear Sirs / Madams
It is with deep anguish that I am writing to you about a new NOKIA mobile Phone which I purchased in March 07 from your authorized Nokia mobile centre –
NOKIA PRIORITY DEALER // SOLUTIONS
MUMBAI – GHATKOPAR [EAT], MUMBAI 400 077.
INVOLVE NO: - 15687 DT: - 11/03
This model NOKIA- 6275 (CDMA) Costed me about Rs. 12875-00 but I have
ended up paying a very high price in buying Your this set as it has totally disturbed my peace of mind and my work and that cost alone will run in few lacks of Rs. (Scan copy of bill attached)
Next day of purchase the Charger stopped working. I was given replacement by the same store but new charger also stopped working after 3 months as it was a cheap or a duplicate (from your own Nokia Priority Centre) The charger is not original as these remarks given by your NOKIA CARE CENTRE - VCARE SERVICES – GHATKOPAR [E], MUMBAI -77 SO again gone to the dealer form where the phone was purchased and he says the original Charger is not good so take this another charger and not ready to replace it with the new box Pack charger.
After few days the back camera Cover chipped off making me pay another few hundreds. I had paid Rs. 850=00 just for that parts and also told that this is Original Part but not getting from company but from the other sources so Pay in cash and no bill will be given for that. (Scan copy attaches)
After that the problem not stopped and Network failure occurred and I was asked to give the cell for repair which lasted for 15 days. When sent for repair all the data stored in the phone memory was wiped out which I had to fill again (362Entry and 697 phones Numbers 165 mailing address, 322 E-mails). All stored SMS, CALENDAR NOTE AND OTHER IMPORTANT STORED MAILS. (SCAN COPY ATTACHED)
During this repair I had to move out of Mumbai so FORCEFULLY I purchased a replacement cell (costing another 1750 Rs) AND USING THAT PHONE TILL 04/11. (LG HAND SET SCAN COPY ATTACHED)
I GOT THE REPAIR CELL BACK ON 04 / 11/ 2007 BUT NEXT DAY I HAD MADE A COMPLAINT IN VERBAL FOR
……………………….
When I am talking on cell it just hangs up giving a wrong impression to the Caller on the other side that I have hung up on his face!! This has Costed me a lot of trouble.
Again to-day the network trouble has started and your CENTRE has asked me again to deposit my cell for a further 15 days!!! So work done wasn’t proper and giving trouble to Customers and you People dump only a Bad and Restored products to India if the same situations was in US OR EUROPE then you must have realize the problem faced by you as Legal terms are very clear there to Protect customers.
AGAIN WIPING OUT THE MEMORY AND MORE WORK FOR ME.
I am surprised that a company of your reputation in the market is giving this type of CHEAP product and I am informing CONSUMER GUIDANCE SOCIETY SO ALSO TELEPHONE REGULATORY AUTHORITY OF INDIA ABOUT MY COMPLAINT.
I am also taking up this matter with Reliance and Media to ensure that such defective goods are not DUMPED in Indian Market and Indian public is fooled by such a reputed M N C!!!
Looking forward to hear from you
Sanjeev Shah
CC – Reliance Chairman to stop selling these Cheap Nokia products
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