Hi we bought a fridge from Samsung exactly four (March) months back from the very next day onwards it leaking from back from the next day onwards we complaint the situation to the dealers and they promised us to replace the product and they directed us to the Samsung dealers . from that day onwards till today they were very irresponsible and treating us as slaves . what a nonsense is this we the customers buying products from Samsung means that we will get a product which is useful for the life, the fridge is not working and we are not getting any help also .sorry to tell you this is absurd and ridiculous. I brought this product from Ernakulam Kerala . i am residing in Aluva near to the shop which i buy this and and Samsung has a office here. First one officer Mr Prasant called us for the situation and i told them the story and he also told me that he is going to replace the product, then day by day he tried no interest in this case, then we call him and ask for the situation them he told us that he will send a staff in the coming days and no body reported till one week. And let me tell you the fridge was leaking like anything into the kitchen and floor was wetting badly all the day and apart from the other jobs we got other work to clean the floor . we called up Prasant and told him the situation the he had the same story that he will send the staff. And after some days with all this calling up he finally send a staff Mr Santhosh . he came and checked the situation and not able to find the situation and went off without telling what had happened to the fridge. and he told us he will come and check the next day . but he did int come and very sad to tell you that the fridge was overflowing . then after few days Santhosh came because we called him to tell the situation . once more he came and checked his routine checkup and found nothing about the leakage . the he also told us that they are going to replace, but that didint work out . now this is September and fridge and the complaint remains the same . we are wasting our lots of money for calling them of no use . now the situation is they making us fools like Santhosh is asking call prasanth and vice verse and they are laughing if we are asking the matter and we told them that we are going to complain to customer court, they told us that no action is going to come, that is really ridiculous they are not at all bothered it seems, and today i called them an sorry to tell you both switched off their mobile after seeing my number. And our fridge is in the same condition leaking and terrible sound. This is very disgusting and very bad for the Samsung company, I tell you i will never recommend any of my known people to buy any Samsung product . never ever . we had a huge belief in Samsung and a great hope but all lost. And i want to tell you one more thing when once i ask Santhosh that Whether samsung is not making the same product, then he told me that they are making the same product and all the product is having the same problem, i dont know what rubbish is this how can a staff of well known company can say like this this is a very bad reputation for the company if you have got such irresponsible and adamant staff like Mr santhosh and Mr Prasanth in you company. I as a customer need some justice from you and i am deeply rely in you that you wont disappoint me. Please make arrangement for my product. I would be very happy if you could take immediate action for this .i hope you will do the rest. i am working in Press Trust Of India as reporter.
Thanking You
Femy Francis
0 comments