Dear Authorities of CONSUMER FORUM,
My name is M.VARUN, i am 3rd year student of Civil Engineering studying in Government College of Engineering in HYDERABAD.
I have saved up my pocket money to buy a phone.
I have seen an add in NEWSPAPER (TIMES OF INDIA)..for a phone advertisement of BOSS E PHONE 3300 by NAAPTOL.COM
I had a placed the order on 16th April for a BOSS E PHONE 3300 for Rs. 3999 Shipping Chargers 199. Total Amount Rs.4199.00
The order was placed thru phone.
I had recieved the order on 19th April at around 3.30 pm in the afternoon.
Since i opted for CASH ON DELIVERY as mode of payment. I paid Rs.4199.00 as full and final payment.
After opening the packet, as it was intstructed in the USER MANUAL provided by the company, it said that for first use, the phone needs to be charged for 3 FULL HOURS.
I followed the instructions, and did charge my phone for 3 FULL HOURS.
After charging was complete, When i try to TURN ON the PHONE, The phone DOESNT TURN ON.
I called up the customer Service of Naaptol and spoke to MR.SUBRAMANYAM, senior executive.
I intimated my problem to him, and he suggested me, to courier the phone back to them, so that they can replace it with a new one.
My question is, Why should i courier again with a amount of 1500/-, even though my fault is not there.
When i asked Mr. SUBRAMANYAM, about the seller, he gave me the information. It is as follows
Mr. RANJIT JAIN
Mr. RUPESH
Email id: [email protected]
Address: Eliphonstone Bridge
Name: Krishna Traders.
However, i did leave an email to Krishan Traders addressing Mr. RANJIT JAIN, regarding my problem with the phone. Unfortunately, I didnt recieve any reply from him.
My order no.in naaptol is 311659.
Dear sir (s)/madam (s) of CONSUMER FORUM, please take my problem seriously and help me. Because 4199.00 is not a less money.
I am ready for a replacement or even a reimbursement.
I am hoping that you will help me.
Thanking you for your kind attention towards me!
M.VARUN
(0) 9030202224
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