Against my query in Google, Justdial suggested some Service Centre names for repair of my fridge. While I was trying to get Pooja Electronics, who had done service a year back, a company called A Cool Home, 29A Bajanai Kovil Street, Choolamedu, Chennai 94 (Mob. 97907 37204) was repeatedly calling me and quoted a lesser rate for the repair/service. On 21.10.11 evening their Mr Kannan came and in few minutes replaced D-Timer and Bimetal and said the work is done and collected Rs.1500 against his bill no. 549 dated 21.10.11. He also told me that thee is one year warranty for the part. The fridge did not work for even one day. In the meantime he had gone out of station and deputed his colleagues on few occasions. In fact they were young and inexperienced people, as I could guage. Even today the problem persists. Either my calls are not attended by Mr Kannan or the person deputed by him in his absence, Mr Anandan (9841547840) and Kannan keeps telling that they had come to my place on three occasions. I have not paid for the visits but for the repair. Either he has not identified the problem or he has not replaced parts which are good and working. Justdial also has a responsibility to ensure that the people they recommend are genuine and knowledgeable. Either I should have my fridge rectified with the warranty offered or the money refunded. If he wants, he can take back the parts replaced. I will get the work done through somone else. With both of us working, we are totally handicapped and lot of vegetables, milk, food etc. are getting spoled. Even yesterday I have spoken to Mr Kannan thrice and he promised to come or depute Anandan. But this did not happen. He also mentioned to me that they have now come to know of the problem and will attend to it. Please help.
Thanks
K R Induchudan
606 Ankur Bob Classic
18 Ratnammal Street
Rangarajapuram
Chennai 600 024
9940068518
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