I had purchased Crompton Solarium Plastic Body 25L Water Heater (ISI Marked) from Crompton dealer M/s Kathuria Electricals, New Delhi around 3 years back for domestic use. Now, I have faced problems in this geyser constantly and have been complaining to their service center about the same. The major problem faced is leakage from the metal tank. I had registered a complaint with their service center on 9/7/10 with reference no. 1007013614 but to my surprise till date none of their service personnel have bothered to even visit my place. I get a similar response from the service center that due to unavailability of replacement tanks they cannot visit us. I am really shocked that a company of their stature cannot arrange a replacement tank or even attend my complaint after 2 months of complaining. Their dealer & service center seems to be incompetent to handle the situation. I have thus thought of bringing all this to your notice.
I hope that my complaint shall now be addressed seriously.
Siddharth Trehan
Address: C-45, Rajouri Garden, New Delhi-27
Mobile: 09810822051
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