Respected Sir/Madam,
I Amol Mohan Patil, Age 33 years, residing at S.No. 125, Rajhans Coloney, Behind Tirupatinagar, Nr old Warje octri post, Warje, Pune 411052. had purchased one water geyser 10 liters capacity of INDO Company from Decent Electricals and Home Appliance, 440, Budhwar Peth, Near Pasodya Vithobha Mandir, Pune 411002 Telephone no. 020-66029835 on 16th May. I have purchased the said geyser for Rs.2550.00 from decent electricals and I had paid the said amount in cash and the delar i.e. decent electricals have given me the receipt to that effect.
I took the said geyser to my home and called the technician to install the said geyser. He mounted the geyser on wall in the bathroom and started the supply of water into the geyser thereafter he switched on the electrical supply of the said water geyser however he found that green light that needed to glow wasn’t glowed he then switched off the said geyser and checked the electrical fittings of the said geyser. He switched on geyser however he didn’t found the green light glowing so the said geyser was not working. He took down the geyser and opened the electrical panel of it and he found the major defect in it. He found that the coil and thermostat of the said geyser were not working. He said both needed to be changed. We were shocked to hear that main parts of the said geyser were not functioning. As the said geyser had the guarantee hence we took the geyser back to the said dealer and narrated the whole story and requested him to replace the said geyser. He very rudely said that the geyser couldn’t be replaced. I told him we have the guarantee card of it however he told us to contact the INDO Company of which I had purchased the said geyser. I tried to contacted the Indo Company on the following address Indo Storage water heater, K.K. Electicals, R-9, Galli No. 10, Anand Prabhat Industrial Area, New Delhi 110005 however I was failed to contact them. I again went to dealers shop and told him I was unable to contact the Indo company however my contention with the dealer was that why should I get the replacement from the company, I must get the replacement from the dealer itself but his stand was the same the replacement from company and he rejected my contention.
I want to file a complaint on the dealer i.e. Decent Electricals and Home Appliance, Pune and as well as on the Indo company, New Delhi for the compensation of the geyser and compensation for the mental and physical agony occurred to me.
Thanks & Regards,
Amol Patil - 9890381447
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