I have an airtel connection for more than a year now and have seldom called customer service. i was outta the country for a while and in the mean time they have activated a few services on my prepaid connection. when i came back i recd some alerts tht said there was 1 rs that was deducted for some alert. i dint pay much attention but then it increased to 5 times a day. its been 10 days iv bin back from my business trip and everyday it just increases. so like a good customer i called up customer care.
there was some moron by the name of laxman there who couldnt speak english for nuts and was in the english queue and then started to speak to me in bhaiiya accented hindi. i managed somehow. he promised me to refund all the money and that i would get the refund in 24 hours. but when i asked him to transfer the phone to his supervisor he refused and hung up. so i called up again and this time there was a guy named vikas who picked up the phone. though he said he has raised a ticket to get the alerts stopped he refused any refunds. why is it that their cust service reps dont know what they are doing. and i get 12 different kinds of resolutions from 12 different people in a span of 15 minutes. when i asked vikas to transfer the line to the supervisor he had the audacity to tell me that the supervisor cant come online and hung up. what he hell is happening? how come indias second biggest cell phone operator has such pathetic customer service... there is no training provided... no phone ettiquette... they just make them sit next to a phone and make them take calls. could somebody please help all those people who are sufferring from the attrocities of airtel!!
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