Have purchased a Motorola Handset of model MotoRazr V8 which costs Rs 12, 200 from MObile store, vijaya comlpex, Jetty Road, Alappuzha Kerala - Ph 0477 6552101 on 2nd march.the phone was a defective piece.
the following were the problems:
Blue tooth defective
fast discharge of battery
low voice erception at the receiver end.
there problems were raised at the mobile store the very next day. they refused to replace my phone and directed me to the motorola service centre. i took my phone set to REddington India Ltd, an authorised service centre for motorola phones on 9/3.i had claimed a replacement. they informed me that handset replacement is possible only on the lodging on complaint within a week of purchase. i was on the 7th day of the purchase of the phone, n hence i was not eligible for the replacement.
i hereby attach the customer receipt from Reddington services n Mobile store for proof.
they retained the phone for 3 months before i could retrieve the phone from the Reddington Services.every time i try to reach their office through their landline it is either busy or not available. i made 3 visits to the centre after confiscating my phone for repair.
To my dissapointment i had found on receiving the phone that it has been unscrupulously misused. the memory card which is in-built in the phone had been stored with songs n pictures, somebody had been using my phone as his personal equipment with his personal folders created and a large number of photographs taken.
I has lodged a complaint against the service centre to motorola and their response wasnt very satisfying.
kindly bring me justice, and have my phone replaced or my money refunded.
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