Inconsumercomplaints.com » Electronics and household app. » Review / complaint: Eureka Forbes / Aquaguard water purifier Total Sensa - Eureka Forbes Sales Person Cheated Us | News #215290

Eureka Forbes / Aquaguard water purifier Total Sensa
Eureka Forbes Sales Person Cheated Us

My Name is Vikram. I have been a very old and loyal customer of Eureka Forbes. I bought an Aquaguard Total Sensa water purifier unit in March. The sales person (Mr. Ajit Mishra) came to our house with the product and gave us a demo of the unit. After which we decided to buy it but we asked for some discount on the price for the model which was Rs. 17, 900. Mr. Ajit Mishra said that he wouldnt be able to give any discount on it. So we asked for some complimentary product like a Kitchen platform stand with the Total Sensa water purifier. Mr. Ajit Mishra offered us to give that as a complimentary product. On this promise and commitment of the sales person we bought the unit.

But Mr Ajit Mishra never came back to us. He never gave us the kitchen platform stand that he had promised to us. I called him up a few times he said that he will come in a couple of days but he still never came. Couple of months already passed by like this.

I was upset about it and spoke to the Manager (Mr. Rajendra Singh Sankhla. Email:

[email protected]). This address of his office is:

Eureka Forbes

Plot No. Z-4, Shree Gangeshwar Dham Buiding.

Zone - 1 . M.P. Nagar- 462011

Madhya Pradesh

Phone: 0755 3017443, 3017437, 3017438

Mr Sankhla heard the issue and conducted a conference call with me and the sales person (Mr Ajit Mishra) and asked Mr Ajit Mishra to deliver the kitchen platform stand since he had committed it.

But again days passed by and still I didnt hear from the Sales person. I then wrote to the Eureka Forbes head office. I didnt get a response from them.

And by now, I am very upset. Eureka Forbes call themselves "Your Friend For Life." But they are least bothered about their customers. There was no courteous calls or feedbacks/follow ups from the Eureka Forbes company.

Now we feel that the sales person has cheated us. He made a committed at the time of sale and when we already bought the unit he just didnt keep up to his promise and just ignored us completely. Now when ever I call up at the Eureka Forbes office here to talk about the issue people talk very rudely to us.

This has been a very bad experience with Eureka Forbes. And we as old and loyal customers have been very hurt by this issue and the way the company people are handling it.

I wanted to make a complaint on this forum hoping that I would get some sort of a response.

Now all we can do is expect some sort of a response from Eureka Forbes representative.

From

Vikram Singh

[email protected]



0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google