Hi,
Rgd: purchase of product: # 257042401
I made payment of Rs21980 for Euroclean WD and Detox AirPurifier on 21st April. I was promised deliver by 22nd April.
Rgd: Unsealed Euroclean WD product delivery!!!
I was delivered with a un-sealed package of Euroclean WD on 22nd April at around 4PM after initially saying it will be delivered on Monday 23rd April when I called at 3PM as there was no delivery of product till then. I MADE A COMPLAINT TO CUSTOMER SERVICE AT 4PM THE SAME DAY W.R.T THE SAME. I was informed, Eureka Forbes work like that only! I had to take the product WillyNilly as I have made the payment.
Rgd: Faulty Euroclean WD!!!
The product could not be demoed at the time of delivery as there was no power supply at the time of delivery. Later in the day I complained of the faulty product! Response was promised before 9AM on 24th April but no one turned up!!! I had to and am using the product as is. On reporting the same to Customer service, the callback from service agent came from Hyderabad while the installation address is in Bangalore!!!
Rgd: Permanent address VS installation address
What I missed from my part was, missing to insist the sales executive note note my permanent address and installation address as they are different. However, since he came for demo and as he promised he will deliver the product personally to my local address, i believed due care will be taken care w.r.t installation address. THE RESULT: For complaint regarding the just purchased 'Faulty Euroclean WD', the service guy calls up to come for service arrival in 30mins from Hyderabad to Bangalore!!!
Rgd: No delivery of Detox yet even after 2 WEEKS
On inquiring about Detox, I was told, it will be delivered on 24th April. On I call back on 24th, I was told, they will inform me on 25th April. and this keeps repeating till now, without delivery of the product and every time I waiting at home delaying/shortening my going/returning to/from office. It is more than 6 times that, this has occured.
Rgd: trying to escalate Detox non-delivery to Customer Service
After repeated product delivery time misses from sales guy, I tried to escalate the non-delivery of Detox issue through Customer service on # 39883333. As I realized my earlier complaints were not properly recorded, after I was told that complaint was recorded, I asked the 'Customer service ' representative to read back the complaint. Un-surprimingly, it was not recorded after a lot of bluffs!!! I was given a complaint #86867793.
I called back to talk to another guy, same story and it made me understand all the 'Customer service ' representatives sit at the same place and was taking me for a ride, putting me on hold and not responding, laughing and making fun, which I could hear from the background and so on. No other 'Customer service ' representative was able to read back the complaint #86867793... which make me understand there is no complaint noted at all!
Some details of my encounter with 'Customer service ' representative calls all on May 6:
Time: ~6.30pm:
Name of 'Customer service ' representative: not taken
Communication summary: no proper recording of complaint! Even after correcting 3 times, no proper complaint could be noted! on asking to correct, call was terminated. On asking, given complaint ref #: 86867793.
Time: ~6.50pm:
Name of 'Customer service ' representative: Ajit
Communication summary: call was put on hold for 3.5 mins without responding when asked to readout the complaint ref #: 86867793. I had to disconnected the call my self.
Time: call back at ~6.55pm
Name of 'Customer service ' representative: Naveen (Calls himself a Team Lead)
Communication summary: when asked for more responsible person/manager, i was offered to talk to Naveen the Team Lead who put me on hold without responding when I asked him to read out the complaint ref #: 86867793. I had to disconnected the call my self.
Time: call back at ~7.00pm
Name of 'Customer service ' representative: Justin:
Communication summary: TL away for break!!! supervisor available only in mornings!!! put on hold and no response after 3 mins also. I had to disconnected the call my self.
Time, Money and Phone calls are not free for most of the Eureka Forbes customers and having a more responsible, serious Customer Service Representatives would benefit every one in my opinion. As said during the Customer Service Call, are the calls really recorded? I would really like to hear if any action would be taken on my complaint.
I want to know the procedure to cancel Detox purchase (as I am tired of waiting and being fooled by Eureka Forbes sales/service teams). Please provide me the details of the procedure and the number of days in which I will get the refund and if there would be any deductions.
Regards
Sirish
0 comments