Dear Sir,
I had purchased RO system (aquagaurd Reviva) from Eureka Forbes in 2005 .
One year ago, I had a lot of problem for getting its filter elements changed even after paying full amount of Annual Maintenance contract.
Now again there is nobody in the company, who is willing to listen the complaint. The problem is as mentioned below.
I had problem with my RO system as the water coming out after filtration is salty.
I complained on customer care number 01139883333 on 27th May, The complaint number is 62368987.
On 28th, one person turned up & checked the system & said the pump is defective.
This pump was changed by him last year also. He told us that he would come back with a new pump.
But when he did not come back, I complained again on 4th June.
The person from the call centre said, he would forward the complaint on priority basis.
NOTHING HAPPENED.
Again I called up customer care on 9th June. I received the same answer from the call centre.
NOTHING HAS HAPPENED SO FAR .
STILL NOT ABLE TO USE THE WATER & PURCHASING BOTTLED WATER FROM MARKET FOR THE LAST 15 DAYS EVEN WITH THE RO SYSTEM INSTALLED WITH AMC DONE FROM EUREKA FORBES.
I HAVE NOT SEEN SO BAD SERVICE FROM ANY OF THE COMPANY IN MY LIFE OF 45 YEARS.
KINDLY HELP IF POSSIBLE.
THANKS & REGARDS,
GC SHUKLA
9810123209
0 comments