Even after repeated request, NO servise done till date (28.09.10). pl see mail below sent earlier. What has happen to this org? will some one care for consumer and the company for which they are working? &&&&No servise during entire AMC period and even after many calls to eurohelpline
I am using RO system for the past many years and for service I am having annual AMC. Everything was going fine till last August. My last AMC was renewed in August and it has expired now. However, for the entire year nobody turned up for any servise, so much so, that nobody has called up for its renewal. Not a single service was given during the entire AMC period despite my repeated calls to local authorized service centre “HARIOM”.
I also called up the Euro help line on 21st August and was given service request No. 0059182261 but there was no actual ground response from any service centre. Tied with making many calls with the service centre I put in a service request on Eureka Forbes site on 9.9.10 and was again given service request No. 0059411757.
Fortunately, second time I got a call from HARIOM service centre and a girl who called up was virtually threatening me for writing and accused me that there was no one at home and how can I expect the service. It was bit surprising that somebody calls up in the late afternoon and expects that somebody to be at home to receive the service person. Even much smaller group do inform before coming to home. I told her that we are working family and if she wants to send somebody next day, one of us will be at home. She agreed to this but while one of us took leave, nobody turned up.
In the meantime I also called up Ghaziabad Incharge of Eureka Forbes and he assured me for prompt service. The person was very courteous but that was the end of the story. No body turned up even after speaking to senior person of your company. Will somebody listen to it?
Rajiv Mishra
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