My close relatives both are senior citizens staying at Anna Nagar, Chennai and they can not move arond to buy your product which is long pending. They wanted to have a water purifier'. Myself with my daugher went to Anna Nagar, we wanted to help them in getting one and my daughter telephoned to your office. The receptionist though polte replied with insufficient knowledge.. They are trained in such a way, can not speak proper English. Secondly, immediately picking the phone she said our complaint is registered. We were astonished. When nothing was purchased where was the question of complaint? Why have you such poor standard of staff group. Again we called up and explained patiently to make her understand that we were intersted to buy one water purifier to fix the same day immediately as we had to return the next day. The promise was not kept up and nothing was done to supply the product. Eureka make advertisements a lot but fail to satisfy the customer because of their staff with inefficient service and not well trained to promote the products as they are happy in counting their time of 8 hours a day to get salary even they do not deliver the goods. Euroka gained a bad name in several angles. I have noticed, the canvassing staff with group visiting houses despite turning them back without showing interest. Why? The problem is not with the company nor the products and you have wonderful products but with inadequate working knowledge of the staff. After long pursuation, the product was supplied but it is not working now from the very next of the the purchase. Please do the needful.
S.Ramanujam
Advisor:
Strategy & Contrivance.
Bangalore.
0 comments