Service request number: 64356938
Web service request: 085a8a7642db.
We have purchased the RO water purifier before 4 years. We are regularly facing the issue with Eureka forbes regarding the customer service. Actually the customer service provided by eureka forbes is utter unsatisfactory. Representative not visiting the place on time when we raise the service request and we should follow with eureka forbes every time. Even though when the representative visited the house they are not repairing the purifier and not giving the permanent solution to us. Within 4 years the RO purifier has following problems.
1). we have a service contract with eureka Forbes every year for the replacement of purifier and for routine checkup. Representative is not visiting the house for routine periodical checkup (4 times a year). Service representative visit the place only when we call. Eureka forbes is not providing preventive maintenance and providing only breakdown maintenance.
2). we have already raised the complaint that the purifier should get auto cut off when the water reaches full level. Even after reaching the full level purifier is still working. Purifier is working 24 hours a day. Due to continuous working it has a noise.
3). Water is not coming in full force. It is taking more time to reach the full level of the purifier tank.
4). Even when this issue is escalated to the area manager, he is not looking in to the issue and taking more time to resolve the issue and not the permanent solution. Very poor customer service to the customer. We feel the purchase of RO purifier from Eureka forbes is utter waste of money and we will not recommend to any of our friends and relatives.
I request to look in to the issue and resolve it immediately
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