I have purchased a FABER product GAS HOB (Product Code GB30SSP)/Srl. No : 0907214555 on Dt. 03/12 from HyperCity - Vashi- Navi mumbai (India). Within few days of installation of the product at my residence by a company technician, I have found some defects on the product and the same was notified to customer care. After few days, a technician came, diagnosed the problem and recommended the replacement of faulty part of the HOB at the customer expenses. I escalated the issue to the customer care but the response was same.
Even though, the product was under warranty period and I am nowhere responsible for defective product, company is refusing to replace it and making mockery of warranty terms.
Earlier, I have registered many complaints at your customer care but to no avail till now.
Now, this is the last time I am sending a formal complaint to you, if company fails to take any action within 48 hours, I will have no other option but to file a formal case against the company in Consumer Forum. I will also consider to go to the media to tell the truth about the company claims and the ground reality in terms of customer satisfaction so that no other person will get cheated like me in future.
I am still hopeful that company will address my concerns and resolve the issue on urgent basis.
0 comments