Godrej SmartCare.
Godrej and Boyce Mfg Co Ltd.
Appliance Division.
Pune
Details of Appliance:
Refrigerator 230Litres
Code no: GFENE 2F2F
Salesman code 6315
Ref no: 93067915
Date of Purcase: 13 June.
Hello Sir,
I had purchased the above mentioned model from Godrej Smart Care appliance division. I paid 500 Rs cash as advance and the remaining amount immediately after delivery.
The problem which I encountered is that the machine an internal fan broken as observed by the company representatives who came to give the demo after a day after delivery. The issue I am facing is that there is no further action done by the service care center after the delivery. I have been given a defective product and inspite of my calling those representatives all I get hoax appointments.
Means every day they tell me that a representative shall visit my house by 3:30 pm and that is it.
Every one is just trying to full the day off, just transferring my phone call from one representative to another just like a football is passed and the product they delivered is not simply dead It is a very depressing state of affairs because I did take a day off of my busy schedule yet to receive only their phone calls and a extremely false assurances.
I mean it is okay that if you are innovative enough to give a new excuse every time but all they tell me is that a representative shall get to me in a day and he shall call be before doing so everyday.
It is very sad state of affairs on the company which has once been the defacto standard for refrigerators in India since the last 20 years does have such lethargy creeped within their organization.
Currently I am considering the legal options available to me with this regard.
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