I recently purchased a micro wave owen on 27th april thru one of my company scheme and got the delivery on 27th april.
the horrifying story starts from here.
the person delivered said i am not the one who will install hence someone else will come in next 24 hours to install. (GOLI NO 1)
No one turned up for doing the installation and demo for next 72 hours. i myself opened the box and saw that the inside tray which is right on the top of the box packing is broken.
i tried speaking to call center and lot of other avenues where ever i can speak to and lodged a complain too with complain no 602398. (48 Hours was the TAT)
afte this same evening some one from local service center called up and asked for some info on the make and model of micro which i gave it to him. next three days he was out of sight. i again called him up and surprised me by saying "the part is not available and will take one week more to get it from mumbai." (GOLI AGAIN)
a simple tray is not there in any service center / godrej office/? what the shit...
waited for one more week which ended yesterday but no one turned up. i got a plate from the market and got the Micro installed myself.
but what is the point of installing it when u dont know what are the features and functions.
am marking a copy of this mail to consumer forum as well.
the services have been so worst that in my entire lifetime i would not want to buy a godrej product and neither recommend to someone.
There are lot of other instances which happend but cant jot them down all on mail.
Ashok. Karera
9722199220
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